Shipping policy

1. Shipping Methods and Carriers

We are committed to delivering your artwork safely and promptly. All orders are shipped via DHL Express, renowned for reliable and efficient delivery services worldwide.

2. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of the artwork. A precise shipping quote will be provided during the checkout process. Please note that our shipping rates do not include any applicable customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the purchaser.

3. International Shipping and Customs

We proudly offer worldwide shipping to bring our art to your doorstep, wherever you are. Please be aware that international shipments may be subject to customs inspections and potential delays beyond our control. Customs policies vary by country; it is advisable to consult your local customs office for detailed information.

4. Packaging and Handling

Each piece of art is meticulously wrapped and packaged to ensure it arrives in pristine condition. Given the delicate nature of ceramic art, we take extra precautions during packaging. While we understand the excitement of unwrapping your new artwork, we urge you to exercise care during unpacking to prevent accidental damage. Shabalala Designs will not be liable for damage to items from shipping or unpacking.

5. Personalised Packaging

We offer personalised packaging options to make your purchase even more special. Whether it's a gift or a personal indulgence, we are delighted to discuss and accommodate your specific packaging requirements. Please contact us prior to ordering to arrange.

6. Order Processing Time

All orders are processed within 7-14 business days. Orders are not shipped or delivered on weekends or holidays. Please note that processing times may be extended during peak seasons or due to unforeseen circumstances.

7. Shipment Tracking

Once your order has been dispatched, you will receive a confirmation email containing your DHL tracking number. This allows you to monitor your shipment's progress in real-time until it reaches your specified address.

8. Insurance and Liability

While we take every precaution to ensure your artwork arrives safely, we recommend purchasing shipping insurance for added protection against loss or damage during transit. Please note that DHL may have specific limitations on insuring high-value artworks. It is advisable to review their policies or contact us for guidance on insuring your shipment adequately.

9. Returns and Exchanges

For information regarding returns and exchanges, including conditions and procedures, please refer to our Returns and Exchanges Policy.