A quotation for shipping will be given during checkout. This quote is based on the volumetric weight prescribed by DHL.
The country you live in may charge customs and excise duty on artwork and you may be required to pay sales tax or customs duties on the order. This varies from country to country. These costs must be paid separately by the person purchasing the artwork.

All artwork purchased comes expertly wrapped and beautifully packaged. We can personalise all packaging and will be delighted to discuss your requirements. Ceramic art is by its very nature delicate and we urge you to take exceptional care when opening your package as accidents can and do happen.

Textiles are packed in soft packaging to reduce shipping costs.

We take great care in ensuring that your piece arrives in pristine condition. Our breakage rate is exceptionally low and we use first class shipping agents to provide a premium service. Accidents can happen and we have experienced that this is usually the case if the artwork is not unpacked very carefully. To this end, we do not accept any liability for damages incurred during shipping or unboxing, no matter how they are caused. We can assist with arranging quotations for insurance should you prefer. Please contact our studio directly for personal assistance should you require this at info@shabalaladesigns.com or via mobile phone on +27618986851

Our pieces are all unique works of art that are carefully inspected for quality throughout the production and packaging process. Small variations in colour and texture form part of the ceramic artwork and are not a defect. The photographs that we take reflect the true colours of the artwork however slight variations in computer and mobile phone screens may occur. Should you wish to return a piece of art or require a gift exchange please ensure that the terms of exchange detailed in our Returns Policy are met. For personal assistance with this please contact our studio directly. info@shabalaladesigns.com or via mobile phone on +27618986851

Each piece of art is signed by the artists and is given a unique number which we record. Our new pieces all have the Shabalala head hidden on them. Should you wish to establish if you have one of our pieces in your collection please feel free to email us a photograph. info@shabalaladesigns.com

Shabalala Designs gladly accepts commissions for bespoke artwork. Please contact the studio to set up a discussion around your needs. info@shabalaladesigns.com or via mobile phone on +27618986851

Should you require assistance with broken artwork we encourage you to safely retain all the pieces, take as many photographs as you can and contact us directly for a quote to repair. It is possible in certain situations to repair artwork and we will provide you with quotations to do so where possible. Please contact the studio directly info@shabalaladesigns.com or via mobile phone on +27618986851.

In the case of textiles, we encourage you to follow the care instructions provided as we are unable to repair or replace these items.

Please feel free to share Shabalala Designs photography and videos - we always appreciate the impact of word-of-mouth referals!

We love to be tagged in your social media posts as well - we are active on Facebook and Instagram and would love you to follow us!